Patriotic Pennants
My Account
Air Force
Coast Guard
Gadsden
Gulfstar
Marine
Martini Time
Navy
Home > FAQ
 

FAQ

Payment Methods
We accept Visa, Master Card, Discover, American Express, Money Orders, and US Personal Checks. For Card-not-Present transactions, ordering from this site constitutes your "digital signature", and shall suffice as your signature for credit card transactions. In the event of a dispute, you agree to settle all disputes directly with the merchant.

In the event of a customer-initiated inquiry that proves invalid, www.PatrioticPennants.com or its assigns reserves the right to assess your account the prevailing rate for inquiries.

I don't have a credit card. How do I order?
We accept money orders and personal checks for orders. Simply add the desired items to your cart as you normally would. Check out, and enter your name and address. Print the check-out page and mail it to our office with your payment. All mail orders will be processed within 24 hours of receipt.

Order Processing
We process all orders at 2:00 PM Monday through Friday. Orders placed on Saturday and Sunday will be processed first thing the following Monday morning. Most items are in stock and will be shipped out the same day or the following morning. All orders are shipped from our Florida warehouse.

Discretion
We believe in your absolute right to privacy. We do not collect, maintain, sell, rent or distribute your personal information except when required bu Federal, State, or Local statutes. For UPS shipping all orders are shipped in a brown plain box. For Priority Mail shipping, all orders are shipped in a standard priority mail box .

Shipping
We ship all orders via USPS First Class with Delivery Confirmation for all domestic orders. Alaska, Hawaii and all International orders are shipped via USPS. Standard delivery time is 7 to 10 business days.
If you require your order in an expedited manner, please contact us at service@patrioticpennants.com. For an additional charge (levied by the carrier) we can ship overnight, and 2 or 3 day air.

Availability of Items
All items on our website are in stock. In the unusual case where demand exceeds supply, we can obtain the items within 3-5 days.

When an item is out of stock, you will be contacted via email. Customarily, we will hold your order until we can ship the entire order. This ensures accuracy, and you get precisely what you ordered.

Items not shown on the website
We continually add to our warehouse. We listen to our customers and their needs. If there is something that you want, but do not see it on the site, please let us know. We work with several large master importers, and can usually obtain specialty items within 3-5 days.

Returns
Rolling Paper Warehouse stands behind all of our items. Please report any damaged or missing items within 48 hours of receipt as designated by delivery confirmation.. Email us at returns@rollingpaperwarehouse.com , and our staff will usually respond within 24 hours with instructions for replacement. Returned items will be exchanged for similar items. If you fail to report damaged or missing items within 48 hours, we cannot honor your claim. Opened merchandise is not eligible for return. Please do not open or sample damaged merchandise if you intend on returning it. Upon returning merchandise to merchant, customer is awarded full credit in the amount of purchase towards the purchase of similar merchandise, or alternatively, full credit on credit card, less shipping costs. Customer has the right to change their mind regarding an order received. In this case, customer is responsible for both shipping and return postage, and will receive store credit, or credit to credit card in the amount of the transaction less shipping, handling, and insurance incurred by Merchant.If the error is our fault, we will either credit your account in full, or issue a store credit for an amount equal to the error.

International Orders
We require that International Customers contact us via email or telephone to place orders. We do have customers all over the globe. We gladly ship to all countries with the exception of the Middle East and Indonesia. Please remember that you are ultimately responsible for any customs or duties. Please also bear in mind that customs in some countries hold orders for longer periods of time. Also, Customs in certain countries will not allow our products in.

Contacting Rolling Paper Warehouse
There are several ways to contact us. You can email general questions to inquiries@rollingpaperwarehouse.com . You can also telephone us toll free at 866-779-7655 or 772-287-9454.

Errors and Omissions
Occasionally, there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies and omissions, and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause you.

Wholesale Information
Rolling Paper Warehouse supplies tobacco shops, convenience stores, and other specialty stores world-wide. Our customers span the globe, and include many of the largest convenience store chains, tobacconists, and other stores servicing the needs of the Roll Your Own market. Rolling Paper Warehouse provides excellent service. We pride ourselves on the right orders delivered on time at reasonable prices. Our on-line catalog shows our product selection. You can order directly on-line through our secure server, or telephone us. Our goal is to provide you with the service you demand. Your customers depend on you. You can depend on us. We carry a wide variety of cigarette rolling papers to suit your needs, from Abadie to Zig-Zag. In addition, our large selection of fresh blunt wraps come in many flavors and styles to choose from. Don’t see what you need? Call our representatives and ask. It is a good bet that we can get it, and quickly. Email wholesale@rollingpaperwarehouse.com for more information, or fill out the Wholesale Inquiry Form , and we will get in touch with you.

Site Security
Rolling Paper Warehouse processes all transactions through a GeoTrust Secure Server.