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FAQ

Payment Methods
We accept Visa, Master Card, Discover, American Express, Money Orders, and US Personal Checks. For Card-not-Present transactions, ordering from this site constitutes your "digital signature", and shall suffice as your signature for credit card transactions. In the event of a dispute, you agree to settle all disputes directly with the merchant.

In the event of a customer-initiated inquiry that proves invalid, PatrioticPennants.com or its assigns reserves the right to assess your account the prevailing rate for inquiries.

I don't have a credit card. How do I order?
We accept money orders and personal checks for orders. Simply add the desired items to your cart as you normally would. Check out, and enter your name and address. Print the check-out page and mail it to our office with your payment. All mail orders will be processed within 24 hours of receipt.

Order Processing
We process all orders at 2:00 PM Monday through Friday. Orders placed on Friday after 2pm, Saturday and Sunday will be processed first thing the following Monday morning. Most items are in stock and will be shipped out the same day or the following morning. All orders are shipped from our Florida warehouse.

Discretion
We believe in your absolute right to privacy. We do not collect, sell, rent or distribute your personal information unless required by law. Orders are charged to your credit card from RPW Sales Inc. The return address is:
RPW
7370 Commercial Circle

Fort Pierce, FL 34951

Shipping
We ship all orders via USPS for all domestic orders. Alaska, Hawaii are shipped via USPS. Standard delivery time is 3 to 5 business days. All items are shipped with delivery confirmation. We ship Monday through Friday. International orders have a only one option, Express Mail International. We only ship to Canada via Express Mail International. Sorry, we realize this is more expensive, but necessary due to many packages held at customs.
If you require your order in an expedited manner, please contact us at service@patrioticpennants.com. For an additional charge (levied by the carrier) we can ship overnight, and 2 or 3 day air.

Availability of Items
All items on our website are in stock. In the unusual case where demand exceeds supply, we can obtain the items within 3-5 days.

When an item is out of stock, you will be contacted via email. Customarily, we will hold your order until we can ship the entire order. This ensures accuracy, and you get precisely what you ordered.

Items not shown on the website
We continually add to our product offerings. We listen to our customers and their needs. If there is something that you want, but do not see it on the site, please let us know. We can have your Custom Pennant made to your specifications.

Returns
Patriotic Pennants stands behind all of our items. Please report any damaged or missing items within 48 hours of receipt as designated by delivery confirmation.. Email us at service@patrioticpennants.com , and our staff will usually respond within 24 hours with instructions for replacement. Returned items will be exchanged for similar items. If you fail to report damaged or missing items within 48 hours, we cannot honor your claim. Upon returning merchandise to merchant, customer is awarded full credit in the amount of purchase towards the purchase of similar merchandise, or alternatively, full credit on credit card, less shipping costs and 15% re-stocking fee. Customer has the right to change their mind regarding an order received. In this case, customer is responsible for both shipping and return postage, and will receive store credit, or credit to credit card in the amount of the transaction less shipping, handling, and insurance incurred by Merchant.If the error is our fault, we will either credit your account in full, or issue a store credit for an amount equal to the error. The bottom line is if you do not like what you purchased, send it back. We want you to be happy.

International Orders
We require that International Customers contact us via email or telephone to place orders. We do have customers all over the globe. We gladly ship to all countries with the exception of the Middle East and Indonesia. Please remember that you are ultimately responsible for any customs or duties. Please also bear in mind that customs in some countries hold orders for longer periods of time. Also, Customs in certain countries will not allow our products in.

Contacting Patriotic Pennants
There are several ways to contact us. You can email general questions to inquiries@patrioticpennants.com . You can also telephone us toll free at 866-779-7655.

Errors and Omissions
Occasionally, there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies and omissions, and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause you.

Site Security
Patriotic Pennants processes all transactions through a GeoTrust Secure Server.